We have a no quibble returns policy to make the process as simple and as easy as possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unless there is a manufacturing fault with the product, then we will always accept the item back.
Items that cannot be returned
- Gift Cards
- Health and personal care items
- Intimate sanitary goods
Reasons we do not accept returns:
- General wear and tear
- Alterations made by customer
- Misuse of product
- Customer hasn't followed care instructions
- Managers discretion- The manager has the right to refuse a refund
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We accept items to be exchanged with something else that is either the same item as originally bought (i.e for a different size or colour) or for something else of the exact same price. However all postage payments (sending the item back to us, and a replacement being sent back out to you) will be covered by the customer.
If any of this applies to you and you are not 100% satisfied with your purchase, please send us an email at email@example.com and send your item to: 1 High Street St Davids GB SA626SA.
One of our brands ( Patagonia ) offer a free repair service on their products, please get in touch to find out more if you require this. Also if there is a small fault in one of your other branded items from TYF, We will do our best by providing a simple repair service in store.
To return your product, you should mail your product to: 1 High Street St Davids GB SA626SA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any queries or advice, please email us at firstname.lastname@example.org