Drop your garments off or post them to our Repair Centre at 1 High Street, St. Davids. Please ensure all garments are clean and dry.
Our team will chat through which repair service is needed and guide you through our pricing. Once the price and repair work is confirmed and you are happy with the decision, we will get to work on fixing your garment. We aim to complete the repair in 2 weeks (often sooner) for you to collect. During busier times, the wait may be a little longer.
We will keep you up to date throughout the process and inform you if a delay is expected. Once the repair is complete, we will contact you to come to collect your repaired garment(s) or organise postage. Payment is taken once you have seen proof of the repair and you're happy with the final fix.
Disclaimer - We are up for the challenge of keeping your gear going for longer. But please be aware that our aim is to repair your product we are not always be able to restore it to it's original factory state. Each tear and repair should be worn like a badge of honour!
We aim to try and fix things to the best of our ability with the tools and equipment we have. We want things to continue to be used because we care about the environment and the clothing industry's impact on it. Repair really is a radical act, and we want to do best for you and the environment and will do everything in our power to do so. We want you to keep using the pieces you love for longer.
If a repair undoes soon after being repaired, we are happy to retry and fix the issue included in the original cost. If the repair is unsuccessful and non-repairable, no charge will be made. In any other scenarios, we are happy to discuss and come to a good outcome for all parties.
Our repairers have the right to refuse service for garments that they are not comfortable attempting repairs on. Reasons include but are not limited to garments not being in a clean and dry state or any other reason related to hygiene. Also, in the case when the stakes are too high, i.e. wedding dresses or safety equipment.