Yealink T42S

Below are brief instructions on the key features of the Yealink handsets used by TYF. A full user guide for the telephones can be found here. Instructions for using the portal application can be found here

Buttons

1. LCD Screen: shows information about calls, messages, soft keys, time, date and other relevant data. 


2. Power Indicator LED: Indicates call status, message status and phone's system status


3. Line Keys: Shortcut keys to dial the associated handset


4. Audio Select: Mute / Headset / Message / Redial


5. Spearkphone: Toggles and indicates the hands-free (speakerphone) mode. 


6. Volume: Adjusts the volume of the handset, headset, speaker or ringer.   


7. Keypad: Used to dial or numbers or letters 


8. Selection Keys: Scroll through the displayed information. 'OK' is used to confirm actions or answer incoming calls. 'X' is used to cancel actions or reject incoming calls. 






9. Soft Keys: Selects call log, directory, DND and menu functions 


10. Speaker: Provides hands-free audio output


11. Reversible Tab: Used to secure the handset in the cradle when phone is mounted vertically. 


12. Hookswitch: Answers or hangs up a phone call.

Call Transfer


Blind Transfer

1. To transfer a call directly to another party without consulting first press the Transfer soft key during the call 

2. Select the contact using one of the following methods: 

  • Enter the number you want to transfer the call to. 

  • Press the Directory soft key and then select the contract you wish to transfer the call to.  

  • Press the Line key for the contact you wish to transfer the call to.  

3. Press the Transfer key to complete the transfer or simply hang up the handset. 


Attended Transfer

1. To transfer a call directly to another party with prior consulting first press the Transfer soft key during the call 

2. Select the contact using one of the following methods: 

  • Enter the number you want to transfer the call to. 

  • Press the Directory soft key and then select the contract you wish to transfer the call to.  

  • Press the Line key for the contact you wish to transfer the call to.  

3. After the party has answered the call you can speak to them and then press the Transfer key to complete the transfer or simply hang up the handset. 


NB. You can cancel the transfer before the call is connected by pressing the Cancel soft key

Conference Call

You can create a conference with other two parties using the phone’s local conference. You cancreate a conference between an active call and a call on hold by pressing the Conf soft key.

Intercom

Dial *50 then the appropriate shortcut key you will make the phone on the receiving end act as an intercom. 

Adding Phone Number to Directory

1. Log in to Alliance Coms Portal. The login details can be found here

2. Select 'Sites' (yellow circle in image) then the magnifying glass (red circle in image)

3. Click the Select button to choose 'Head Office'

4. Click 'Features' in the left hand menu

5. Click the orange configure button to the right of 'Group Contacts' (red circle below) from the features list. 

6. Click the green '+ Add' Button, enter the name and phone number and then click 'Save'

7. The phone will intermittently 'pull' new numbers through from the directory but to pull them through straight away you can reboot the handset by disconnecting the power and ethernet cables for ten seconds to force the phone to 'pull' the new directory numbers through.